50 Chatbot Platforms: 2019 Edition by Data Monsters

#8: Chatfuel

The easy-to-use drag-and-drop editor lets you create logical workflows. Once finished, you can connect your chatbot to a platform of your choice. Other benefits are that customers get a far quicker response and that can be 24/7, which can improve customer satisfaction. Nowadays most are programmed to handover to a live agent after a few cycles in case when they are unable to answer the customer. Support queries can come in from multiple sources, like Facebook Messenger, Instagram DMs, WhatsApp, email, and a live help box on your website. Not every app had to support every channel, but they had to offer enough options that you could comfortably steer your customers to a popular chat service that they like .

  • With analytics, it is possible to track ignored messages in which the bot did not match any keywords, audience analytics, or journey analytics , and to view the most popular messages of your bot.
  • The process of creating the flow, content, translations, and building the chatbot is a time-consuming process.
  • Zendesk chat offers real-time chats, advanced analytics, and integrations to third-party services.
  • Watson has the capability to know when to provide a direct answer, when to refer to a search engine for queries that are more complex, or when to hand things over to a human agent.

Watson Assistant can run on your website, messaging channels, customer service tools, and mobile app. The chatbot also comes with a visual dialog editor, so you don’t need any coding experience to develop it. An AI chatbot is a program within a website or app that simulates human conversations using NLP . Chatbots are programmed to address users’ needs independently of a human operator. Common functions of chatbots include answering frequently asked questions and helping users navigate the website or app.


For example, if you have tech skills, it might be worth building your own chatbot with some support from self-service solutions even if you can allocate a sizable budget for it. The conversation navigator uses relationship memory, NLP user intents, and deep dialogue context to lead conversations. Imperson provides an end-to-end bot solution by hosting and deploying your bot and providing real-time insights to improve its performance.

best chatbot platform 2019

Setting this up in MobileMonkey is easy, and doesn’t require any coding. Once you install your chatbot plugin and begin building a lead list, you can also build your lead list using Facebook. When users convert on the ad, they are added to your Messenger mailing list. Click-to-Messenger ads are less expensive and more effective than conventional Facebook display ads.

Self-service solutions with GUI

Additionally, Sephora saw in-store spend increase, with customers who booked appointments through Sephora Assistant spending over $50 in store on average. Sephora was one of the first retailers to use a chatbot as part of its e-commerce strategy. Sephora Assistant, which launched in November 2016, was built to get more customers into stores by making it easier for them to book a makeover. Through the conversational best chatbot platform 2019 interface, customers can set up an appointment with their local Sephora store in just 3 steps — five fewer steps than booking through Sephora’s app. When asked about the most frustrating parts of an online experience, one of the most popular responses from consumers is that it’s too difficult to find simple answers. Throughout Covid-19, hospitals have been on the front line of response.


Rather than visitors simply stopping in and checking out your site, they are intentionally engaging with your brand in a way that secures them a spot on your contact list. Chat history is persistent regardless of when and how your users messaged you. Integration with the fastest-growing messaging platform in the world. How to create Chatbot in Python without using object oriented programmin… When autocomplete results are available use up and down arrows to review and enter to select. Use the network extractor to map keywords that your users would relate to for a particular intent and trigger actions seamlessly.

Here’s Exactly How We Got 105k+ People Using Our Chatbot

Chatbots provide a better customer experience at lower business costs.And as younger generations demonstrate an increasing desire for quick and efficient 24/7 service, the opportunity for chatbots continues to grow. Thechatbot marketsize is projected to jump from $2.6 billion in 2019 to $9.4 billion by 2024 at a compound annual growth rate of 29.7%. MobileMonkey is a bot builder for Facebook Messenger that helps marketers build high-converting chatbots.

  • Zendesk offers live chat and chatbots as part of their Zendesk Chat service.
  • Put simply; AI chatbots first understand what the intent behind the customer’s question is, and come back with a relevant and contextual answer, instead of relying on a predetermined output text designed by a human.
  • Connections act as “if” statements and manage the flow of the conversation based on the extracted data from users’ responses and custom variables.
  • Much like its Facebook Messenger Bot, BabyCentre’s email marketing is also personalized and targeted.
  • You can also seamlessly transfer the conversation from a bot to a human agent to optimise conversions for high-value opportunities.

It is possible to use custom domain entities and relations and create a custom model for some APIs. Besides IBM Watson Natural Language Understanding, other IBM Watson tools can be applied for building a chatbot. Android, Java, Node.js, Python, Ruby, .NET, OpenWhisk, Salesforce, Swift, and Unity SDKs are available in IBM Watson for developers.

Do you need the chatbot to push/pull data from a 3rd party system? This will help you narrow down to platforms with ready integrations. Could you automate a 100% of the process with a bot, or do you need human intervention? This helps you identify if you need the platform to have a chatbot to human handover functionality. The adoption of chatbots accelerated in the last few years when Facebook opened up its developer platform and explored the possibility of chatbots through their Messenger app. UX Magazine Staff, UX Magazine was created to be a central, one-stop resource for everything related to user experience.

best chatbot platform 2019

Drift stores individual conversation data that can be accessed for future chatbot interactions—it qualifies leads and connects businesses with these leads when they are at their highest intent. We Ideas2IT Technologies one of the company to help businesses build intelligent chatbots that understand context and intent, and mimic human conversations. Aivo collects customer data for customized solutions and has enough memory to deliver coherence during long conversations. The platform integrates with any CRM, human chat or a third-party app. Design flows, integrate with messenger apps and tools, test and analyze your chatbots without a single line of code.


This information can offer organizations insight into how to better market their products and services, as well as common obstacles that customers face during the buying process. Despite the fact that ALICE relies on best chatbot platform 2019 such an old codebase, the bot offers users a remarkably accurate conversational experience. Of course, no bot is perfect, especially one that’s old enough to legally drink in the U.S. if only it had a physical form.

best chatbot platform 2019

It requires no third-party APIs and can function independently. However, integration is no issue either, considering how easy it is for the user to choose which components to embed into the conversational agent. Today, excellent customer service is the defining factor for customers choosing your service over your competitors.

Organizations looking to increase sales or service productivity may adopt chatbots for time savings and efficiency, as artificial intelligence chatbots can converse with users and answer recurring questions. The statistics below highlight the main benefits chatbots have over customer service agents, according to consumers. Now that we’ve established what chatbots are and how they work, let’s get to the examples.

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